Elena wants you to love her designs as much as she enjoys making them. If, for any reason, you are unhappy with your purchase, you may send unworn merchandise in resaleable condition back within 14 days of shipment date for merchandise credit. Sale items are final sale and cannot be returned. Shipping and Handling fees are non-refundable. Any return received after the 14-day period is subject to a 15% re-stocking fee.


1. Please package your return in the original packaging and send it in a sturdy box or padded envelope. If you would like to keep the gift box, please return the jewelry in some other hard protective container.

2. INSURE INSURE INSURE your package!!! I cannot stress how important this is. If your item is lost in the mail and unrecoverable due to lack of insurance or tracking information, Elena's Jewels is not responsible and cannot issue merchandise credit if your package is lost or damaged.

3. Please ship all returns to:

                                                                           Elena's Jewels

                                                                           c/o Elena Rodriguez

                                                                           1307 West 23rd Street

                                                                           Los Angeles, CA 90007

4. Once we receive and process your order, we will send you information on your merchandise credit and how to redeem it to the email address that you provided to us when you ordered. Please make sure that the email that you've provided to us is a valid account. Merchandise credits are effective for 1 year after the date of issue.